Last Updated: August 22, 2026
At Handmade Wooden Crafts, we respect your privacy and are committed to protecting the information you share with us.
This Privacy Policy explains what information we collect when you visit or purchase from our website, how we use it, and how we protect it.
Website: https://handmadewoodencrafts.in/
Email: info@handmadewoodencrafts.in
Phone: +91 93114 55381
1. Information We Collect
When you visit our website, contact us, or place an order, we may collect information such as:
- Your name
- Mobile number
- Email address
- Billing address
- Shipping address
- Order details
- Payment and transaction details
- Information you provide when contacting customer support
- Device, browser and website usage information
- IP address and other technical information where required for website security and analytics
We only collect information that is reasonably required to operate our website, process your orders and provide customer support.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm your payments and orders
- Arrange shipping and delivery
- Send order and delivery updates
- Provide customer support
- Process cancellations, returns and refunds
- Respond to your questions and requests
- Improve our products, website and services
- Prevent fraud and unauthorised transactions
- Maintain website security
- Meet applicable legal, tax and regulatory requirements
- Send promotional communications where permitted and applicable
3. Payment Information
We may use third-party payment gateways, including Razorpay, to process payments on our website.
When you make a payment, your payment information may be processed directly by the payment service provider.
Handmade Wooden Crafts does not intentionally store your complete credit card number, CVV, UPI PIN, net banking password or other sensitive payment credentials on our own servers.
Payment providers process payment information according to their own security policies and applicable laws.
4. Sharing of Information
We may share necessary information with trusted service providers when required to operate our business.
This may include:
- Payment gateway providers
- Courier and delivery partners
- Website hosting and technology providers
- Website analytics and security service providers
- Customer support service providers
- Government or legal authorities where required by law
We do not sell or rent your personal information to third parties for their independent marketing purposes.
5. Cookies
Our website may use cookies and similar technologies.
Cookies may help us:
- Keep the website functioning properly
- Remember certain preferences
- Understand how visitors use our website
- Improve website performance
- Support analytics and advertising activities
You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for business, customer service, accounting, tax, legal, security and regulatory purposes.
When information is no longer required, we may securely delete or anonymise it where appropriate.
8. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
9. Children’s Privacy
Our website is intended for general consumers.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
10. Your Privacy Rights
You may contact us if you have questions about the personal information we hold about you.
Where applicable, you may request correction of inaccurate information or ask about how your information is being used.
You may also request to stop receiving promotional communications by contacting us or using the unsubscribe option provided in such communication.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time because of changes in our business, website, technology or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Handmade Wooden Crafts
Email: info@handmadewoodencrafts.in
Phone: +91 93114 55381
Business Address: Plot No 15-16 Gali No 2A Vipin Garden Ext. Dwarka Mor