Last Updated: August 22, 2026
At Handmade Wooden Crafts, we want you to have a simple and transparent shopping experience.
This policy explains when you can cancel an order, request a return or receive a refund.
1. Order Cancellation
You can request cancellation of your order before it has been dispatched.
Please contact us as soon as possible after placing your order.
Once the order has been dispatched, cancellation may not be possible.
If your cancellation request is accepted before dispatch, we will initiate the eligible refund to the original payment method.
2. Returns
We accept returns in the following situations:
- You received a damaged product
- You received a defective product
- You received the wrong product
- The product received is materially different from the product ordered
Please contact us within 48 hours of delivery if you believe your order qualifies for a return.
3. Damaged Product
If your product arrives damaged, please contact us within 48 hours of delivery.
Please send:
- Order number
- Photos of the product
- Photos of the packaging
- Unboxing video, if available
- A short description of the problem
After reviewing the information, we will determine the appropriate solution.
Depending on the situation and product availability, we may offer:
- Replacement
- Return and replacement
- Refund
4. Wrong Product
If you receive a product different from the one you ordered, contact us within 48 hours of delivery.
After verification, we may arrange a replacement or refund.
5. Change of Mind
Returns due only to a change of mind may not be accepted for all products.
This is because many of our products are handmade and carefully prepared and packed for individual orders.
If a return for change of mind is allowed for a particular product, the applicable conditions will be mentioned on the product page or communicated to you before the return is approved.
6. Products That Cannot Be Returned
A return may not be accepted if:
- The product has been used or damaged after delivery
- The product has been modified or altered
- The product is damaged because of improper use or handling
- The return request is made after the applicable return period
- Required product packaging or accessories are missing
- The product has been damaged after delivery due to the customer’s actions
7. Natural and Handmade Variations
Our wooden and bamboo products are handmade using natural materials.
Slight differences in colour, texture, wood grain, bamboo pattern, finish or dimensions may occur.
These variations are a natural part of handmade products and are not considered defects by themselves.
8. Return Shipping
If the product is returned because it was damaged, defective or incorrectly supplied by us, we will determine the appropriate return shipping arrangement.
For any other approved return, the customer may be responsible for applicable return shipping costs.
Any applicable shipping cost will be communicated before the return is processed.
9. Refund Process
Once we approve a refund, we will initiate the refund through the applicable payment process.
The refund will normally be made to the same payment method used for the original purchase, wherever possible.
10. Refund Timeline
After the refund is initiated, it generally takes 7-10 business days for the amount to reflect in the customer’s bank account, card or original payment method.
The actual time may vary depending on the bank, card issuer, UPI provider or payment network.
Razorpay also notes that the time taken for a normal refund to reflect can depend on the banking/payment method.
11. Partial Refund
Where appropriate, we may offer a partial refund instead of a complete return.
The applicable partial refund amount will be communicated to the customer before it is processed.
12. Failed Payment or Payment Deducted but Order Not Created
Sometimes a payment may be deducted from your bank account even though the order is not successfully created.
If this happens, please contact us with:
- Transaction ID
- Payment reference number
- Order number, if available
- Date and amount of payment
- Registered mobile number or email address
We will check the payment status and take the necessary action.
13. How to Request a Return or Refund
Please contact us at:
Email: info@handmadewoodencrafts.in
Phone: +91 93114 55381
Please include:
- Your name
- Order number
- Registered mobile number
- Reason for return/refund
- Photos or videos, where applicable
14. Refunds Through Razorpay
When Razorpay is used to process your payment, eligible refunds will be initiated by Handmade Wooden Crafts through the applicable payment system.
Razorpay acts as the payment service provider and does not independently approve returns or refunds on behalf of Handmade Wooden Crafts. Customers should contact us first regarding cancellations, returns or refunds.
15. Contact Us
For questions regarding cancellations, returns or refunds:
Handmade Wooden Crafts
Email: info@handmadewoodencrafts.in
Phone: +91 93114 55381
Business Address: Plot No 15-16 Gali No 2A Vipin Garden Ext. Dwarka Mor